Changing Your Password

  • Updated

It's easy to control your user preferences from your Profile page. In addition to configuring preferences like your profile picture and notification settings, you can use the My profile page to change your password.

Topics in this Article:

How to Change your Password

To change your password, first, open your personal settings by clicking on your user profile image in the top right of any App page (the community and help sections of do not lead to your personal settings), and select Personal settings. 


By default, you should land on the My profile menu of your personal settings, from this menu you can change your profile picture, name, email, and password.

Click on Change password and the change password interface will appear:


Please enter your current password, a new password, repeat this new password one more time, and click save. After successfully changing your password, you will receive a success message:


And email notification that your password was changed:


Below we go through the full process to change from one password to another.


Password Strength and Matching Passwords

As you type a new password in, will measure your password strength, assessing it as either Weak, Medium, or Strong. For security, will not accept Weak passwords—any password with less than 6 characters.

Strong passwords have at least 10 characters. Ideally, your password would contain:

  • At least 12 characters
  • Some alpha-numeric symbols
  • At least 1 capital letter
  • At least 1 number
  • At least 1 special character (e.g. #, $, %)
  • Intermix characters and numerals rather than ending the password a sequence of numbers

Also, asks you to confirm your new password and checks that they match to ensure a password is not incorrectly entered.

Forgot your password?

If you have forgotten your password, you can request a recent link on the sign-in page. When you go to login, click on the Forgot password? link. 


From here you will be instructed to enter your email address and will be sent a password reset link which you can use to create a new password and login.


See all our User profile articles for more information about changing other aspects of your profile. Or see our Support & troubleshooting articles for more ways to get help.