The Community Forum

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The Community forum is one of the best ways to answer any remaining questions you have (if you couldn't find the answers in these help articles). In the Community forum, you can interact with other users and team members. Use the community forum to search for existing questions, ask new questions, post product suggestions, and help others.

How to access the Community Forum

You can access the Community Forum either from the Community link (under Workspaces on the left sidebar on the home screen), from the "Ask a question" link in the top right of the App, or by navigating directly to


The first time you navigate to the Community, it will ask you to select your notifications at the top and will import your profile picture and name from your Profile.


Community Forum Features

The home page of the community forum allows you to access a number of topic categories, search for posts, see the latest posts, create new topics, and more.





Topics in the community forum are divided into relevant categories, including: What's new, Suggestions & ideas, Problems & bugs, Questions & help, Examples, tips, and tricks. You can navigate through posts in these topics via the Category list on the left side of the screen, or via the category filter on the top left. Some categories even have subcategories, for instance, the Questions & help category:


When creating a new topic and post, you'll want to select the category that best matches your topic. For instance, if there is a new feature you would like to see in you might select the Suggestions & ideas category.


On the right side of the Community Forum home screen, you can see the latest topics and posts from all categories. Recent posts are helpful if you want to contribute to the community. Browse recent questions, suggestions, or bugs and see if you can reply with an answer.


It is a best practice, when you have a question or suggestion, to first search to see if another user has already posted a similar topic. Often other users have had similar questions and an answer might already be in the replies.

To search for topics, posts, users, or categories, first select the Search icon on the top right mceclip1.png and then type in your search query.


To conduct an advanced search, click on options, which will call up an Advanced search menu with options to sort by Users, Categories, Topic status, date posted, and more.


+ New Topic

Once you have exhausted your search and discovered a topic that no one has previously posted, you should create a new topic to contribute to the community.

To create a new topic, first, click the + New Topic button in the top right of the Community homepage. A Create new topic menu will appear on the bottom of your window, where you can type in a title for your topic, select a category, and then write your post. 

Please include all details of the issue you are facing or suggestions you have, including any useful examples.



Under each category are topics with multiple posts on that topic. When you create a new post, you're actually opening up a topic for discussion and replies. From the Topic view, you have multiple options to help keep track of a topic you are interested in or reply to the topic.

Like or Share

In the bottom right of each post and at the bottom of the full topic are options to Like, Share, or Bookmark that topic or post.

Liking a post is a way to express appreciation or confirm that a post helped you.

Use the Share option to create a link to this topic or post, to share on Twitter or Facebook, or to send as an email.


Bookmarking mceclip8.png a topic or post either allows you to save the topic for you to quickly access later or it allows you to set a reminder to come back to the topic at a future date. 

When you click the bookmark button on either the topic or a specific post, the community page gives you the chance to customize a reminder:


Find your bookmarks in the Bookmark section of your Activity page or in the bookmarks section of your profile for quick access.


Set Alerts

In addition to bookmarking a topic or post, you can set or modify alerts to notify you when the topic changes. There are four levels of alerts you can set, with options for community and email notifications depending on your setting.



You can also reply mceclip11.png to any topic, adding your own advice or questions as needed. Replies appear below the most recent post and can include mentions @names to call attention to specific community members.

Community Forum Best Practices

In addition to the more obvious guidelines of being courteous when asking for help or responding to others, it is generally advisable to:

  • Search our Help Center articles before posting - Our Help Center articles cover many of the features and functionality of and are a great resource to help you through many problems. Though you may already know this if you're looking at this article.
  • Search for related topics before posting - Your question or suggestion may have already been posted. Adding to an existing topic not only reduces redundancy but allows you to add to an existing conversation, best ensuring that the right people see your post.
  • Share as much detail as possible - Some problems or suggestions are particular enough that they require a thorough explanation. Simply saying something like "Related Rows are not working for me" may not be sufficient for others to help you. Screenshots and screen captures are another great way to help others see the problem you're experiencing or share your suggestion.
  • Help others - The community is not just a good place to get help, but also a place for you to offer your expertise and experience.
  • Make suggestions and ideas - The team is happy to hear what you have to say and is always incorporating user feedback in building out the product roadmap.

We're glad to have you join the Community, feel free to post there if you have any questions or ideas. Or browse our articles on Support & Troubleshooting for other means of problem-solving.