There are multiple ways to get answers to your questions, including the Community forum, this Help Center, or contacting our support team.
Spreadsheet.com has a number of ways to help you solve problems or recommend updates. The best way is the community forum, which Spreadsheet.com team members regularly read and update. Below are a few steps you can take prior to contacting support and an email address to reach us.
Prior to Contacting Support
Prior to contacting support it is a good idea to first check our help articles, and then search the Community forum. The most common problems and features of Spreadsheet.com are detailed in both places and can be useful for commonly asked questions.
You can easily post a question or problem on the Community forum and get answers quickly that may even help others with the same problems. To search the community forum, first go to community.spreadsheet.com and then use the search option indicated by the magnifying glass at the top. Or, post a new topic if your question is not yet listed.
Take a look at our article on the Spreadsheet.com Community Forum to learn more.
How to Contact Support
To submit a support ticket send an email to email@example.com. We will respond within 24 hours, often faster.
If you contact support about an issue or bug, a customer success rep may ask for access to the workbook in question.
The best way to allow Spreadsheet.com to access your workbook is to invite the customer success rep you are working with into the folder or specific workbook you want them to look at. You can revoke access once you no longer need us to help.
If you aren't already working with a customer success representative, you can contact us at firstname.lastname@example.org and we will get back to you with a named representative and email address to invite.
Read on to learn more about Support and Troubleshooting, including more information on working with our support team.