Managing Subscriptions and Payments

Manage your subscription and payment method from the Workspace management dialog.

Managing Your Subscription and Payment Method

You can make changes to your subscription from the “Billing Plan” section of the Workspace management dialog.


The uppermost section of the panel outlines your current Subscription details (1). Here, you can see the current subscription applied to your workspace, the number of licensed users that belong to your workspace, and the date and cost details of your next renewal.

You can make changes to the subscription for your selected workspace by clicking the “Manage Subscription” button. Note that if your workspace is currently on a Free plan or paid trial, the button will read “Purchase Subscription.”

Clicking on the Manage Subscription button will open a popup window where you can upgrade or downgrade your subscription and see what your new monthly subscription cost will be.

Below your subscription details, the Workspace Credit section shows details of the selected workspace’s credit balance, your personal credit balance, a link to transfer your personal credit to the workspace, and your referral link.

To edit your Payment Methods (2), click the “Edit” button to the right of your credit card details or "Add Payment Method" if you are currently on a free plan. Note that you must have a credit card on file at all times if you are enrolled in a paid plan. You can also edit the details that appear on the invoices you receive from, including adding a VAT number or other tax-related information.

The bottom of the Billing Plan section details All Plans (3) that offers. You can quickly reference the different features offered in each of our four plans. For a more detailed breakdown of the differences between plans, visit our Pricing page.

Once you select a plan, you'll be taken to another screen where you can review the total monthly or annual price based on the number of licensed users in your workspace, enter your payment details, and confirm your purchase.


If you invite someone to a workbook or folder as a licensed user and they are not already a licensed user in your workspace, your workspace will be charged a prorated fee for new licenses.

Downgrading to a Free Plan

You can downgrade a paid workspace to a Free plan at any time. When you downgrade to a Free plan, all workbooks within the workspace will lose access to premium features like conditional formatting, version history, and higher row limits.

Note that if you have configured conditional formatting rules or added rows over the Free plan’s limitations, you will still be able to edit these but cannot add new rules or rows beyond 1,500.

For more information about billing, paid plans, credit, and account management, check out our suite of articles on Billing and Paid Plans. If you still have questions, reach out to our Support team at

How to Access Invoices and Billing History

To view your billing history and download invoices, click on "Billing History" to the right of "Billing Plan" in the Workspace management header. There, you can see your billing history, including a record of when licensed users were added or removed and any associated charges.

At the bottom of the Billing History page, you can download past invoices.